We are pleased to present Technical Support options for our NeurOptimal® Neurofeedback Device Renters. 

Are you currently renting a system from us and looking for Technical Support? This article provides a step-by-step guide of how to access the NeurOptimal® Technical Support team, known as ZenConnect, during your rental.

If you have rented a NeurOptimal Neurofeedback Home Rental system from us, you will automatically receive access to NeurOptimal Technical Support, which we offer at no additional cost.

If you are experiencing technical issues with your NeurOptimal® Neurofeedback home rental system, we recommend you take the following simple steps:

1. Contact your dedicated clinician from whom you are renting your device and advise them of the issues you are experiencing. They will be able to confirm for you if Technical Support is required to attend to your need.
2. You may be first directed to the Technical Support Frequently Asked Questions section of the NeurOptimal® website to explore if the issue can be easily resolved.
3. If the frequently asked questions section of the website does not resolve your issue, then it's time to contact the experts NeurOptimal® Technical Support for Renters, known as a ZenConnect

When to access a ZenConnect:

How to access ZenConnect Technical Support:

To access a ZenConnect is simple.

If you have already discussed the issued with your dedicated clinician from whom you are renting your device and they have advised that you can access Technical Support at no cost, then all you need to do is:

1. On the NeurOptimal® Neurofeedback system that you are renting, go to https://neuroptimal.com/neuroptimal-rental-zenconnect-support/
2. You can choose a day and time that suits you to connect or wait in the queue to be served next.
3. Fill out the form, identify you are a renter and follow the prompts.
4. A member of the Technical Team will request access to your system to help resolve your issue. 

Important:

Remember to book your ZenConnect from the Neurofeedback device that you are renting. We thank you for your patience and understanding and look forward to helping you with your NeurOptimal® system.

In case of a clinical emergency (not technical):

Please note we are not a crisis helpline.

In Australia, you can contact 24-hour crisis support and suicide prevention by contacting Lifeline on 13 11 14 or go online to access their Online Crisis Chat service.